Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Welcome to the Nova Bebe FAQ section! Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our friendly customer service team.
1. About Nova Bebe
What is Nova Bebe?
Nova Bebe is an Australian-owned online store offering premium baby products designed for comfort, style, and practicality. We curate high-quality items for newborns, toddlers, and parents to make parenting easier and more enjoyable.
Where is Nova Bebe based?
We are proudly based in Queensland, Australia and ship Australia-wide.
Do you have a physical store?
No, Nova Bebe is an online-only store, allowing us to offer competitive prices and deliver directly to your door.
2. Ordering & Payment
What payment methods do you accept?
✅ Credit & Debit Cards (Visa, Mastercard, AMEX)
✅ Google Pay & Apple Pay
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make changes, please contact us at hello@novabebe.com.au within 2 hours of placing your order. We cannot guarantee modifications after this time.
Do you offer gift cards?
Unfortunately no, but this is something we are thinking of bringing in the near future.
3. Shipping & Delivery
Where do you ship to?
We ship Australia-wide and world wide
How long does shipping take?
Standard Shipping: 7-14 business days
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can track your parcel on the courier’s website.
4. Returns & Refunds
What is your return policy?
We offer 30-day hassle-free returns if you're not satisfied with your purchase. Items must be:
✔ Unused & in original condition
✔ In original packaging
✔ Returned within 30 days of delivery
How do I start a return?
Simply contact us at hello@novabebe.com.au with your order number and reason for return. Our team will provide you with return instructions.
Do you offer refunds for faulty products?
Yes! If your item is faulty, damaged, or incorrect, we will provide a refund, replacement, or store credit in line with Australian Consumer Law. Please contact us with photos of the issue for a quick resolution.
Do I have to pay for return shipping?
If the item is faulty or incorrect, we will cover return shipping costs
5. Product Information
Are your products safe for babies?
Absolutely! All Nova Bebe products are made from baby-safe materials, free from BPA, phthalates, and harmful chemicals.
What sizes are available?
Each product has a detailed size chart in the product description. If you’re unsure, feel free to reach out for guidance.
6. Rewards Program
Does Nova Bebe have a rewards program?
Yes! Join our Nova Bebe Rewards Program to earn points for every purchase and redeem them for discounts and exclusive perks.
How do I join?
Simply create an account on our website, and you’ll start earning points immediately!
How do I redeem my points?
Log into your account and go to the Rewards Page to redeem your points for discounts on future purchases.
7. Contact & Support
How can I contact Nova Bebe?
📩 Email: hello@novabebe.com.au
Our customer service team is available Monday - Friday, 9 AM - 5 PM (AEST).
💖 Still have questions?
No worries! Contact our friendly team at hello@novabebe.com.au, and we’ll be happy to assist you.